Help

We have created a list of frequently asked questions below to help you with our site.

If you can't find the answer you are looking for you can chat with an operator by clicking the chat icon in the bottom right during business hours. If you'd prefer just click here to contact us and we'll be in touch within 24 hours to assist!

FAQ

Shop for prints

I am a creative professional, do you accept print ready PDF files for your prints?
Of course! After creating your order, just drop an email to orders@printsandgifts.co.uk with your order number and print ready PDF file and we'll do the rest.

I am having issues with the online designer on my smartphone.
We are very sorry about this. Please try using a desktop or laptop. If the same problem persists please email help@printsandgifts.co.uk and we'll get back to you ASAP to help with your order.

The designer tells me my image is too small.
Try getting the original photo from your phone or camera instead. If the image is below a certain size or quality it won't look very crisp. For this reason we try not to accept lower quality images.

When will my order be delivered?
After your order has been sent we will update you within 24 hours with an expected delivery date. If it has been longer than 24 hours and you still haven't received an estimated delivery date, please contact help@printsandgifts.co.uk

I want to print something which isn't listed as a product on your site.
We often help customers with their custom printing needs such as flyers, please contact orders@printsandgifts.co.uk and we'll be in touch with a price for your custom printing request.