Refunds & Returns

We make every effort possible to ensure you are happy with our products. In line with UK regulations (https://www.gov.uk/accepting-returns-and-giving-refunds), we will offer a refund and return on items purchased from printsandgifts.co.uk. You will have 14 days from the receiving your item(s) to inform us of your intention to return. Please at the first possible instance, contact us via Email help@printsandgifts.co.uk or through the live chat service, with details of your order and we’ll collect further information through there.

Personalised and Custom items

Unfortunately, we are unable to offer refunds and returns for customised items, for example with your name or photo on, except for when the product is faulty. Email help@printsandgifts.co.uk or through the live chat service, with details of your order and we’ll collect further information through there.